Customer Service Week: Not Meant To Celebrate Customers

We know what you're thinking?

Who then is supposed to be celebrated? Heck! the name already gives it away.

Well, we did a little research to find out the inception of this widely celebrated event and apparently, everyone has moved away from its initial objective.

What is it, you may ask?

The International Customer Service Association started Customer Service Week in 1984 in an effort to recognize employees who deliver great service.

In 1992, President George Bush officially designated the first full week of October as National Customer Service Week and proclaimed, “A business will do a better job of providing high-quality goods and services by listening to its employees and by empowering them with opportunities to make a difference.”

It appears that many businesses are either ignorant of this truth and have just followed the bandwagon or have deliberately chosen to ignore it. Either way, we think it is important to remind everyone, particularly businesses that may not be aware and have followed the crowd, about the objective of the event which is to celebrate the people who are constantly troubleshooting, the people who keep the business afloat, the people who work 24 hours round the clock all in a bid to ensure customer satisfaction is achieved-the internal customers; the employees.

While this is a reminder to acknowledge the objective of this event, we equally encourage businesses to continue to celebrate and appreciate their customers. Both groups are very important.

#business #people #customerserviceweek #organisationalcultureadvocate #celebratinginternalcustomers