Alum case study - Patience Mongo (Batch 001)

Patience Mongo (Batch 001)
Employer- Nouveau

Before WAVE, Patience was a marketer with an insurance company but quit for personal reasons. She heard about WAVE on cool fm 96.9 and applied because she wanted to acquire more knowledge and ultimately get a job. Patience was challenged with punctuality( coming on

time) and meeting up with all the assignments which she managed to overcome.

Patience secured a job as a receptionist at Nova guest house on the mainland almost immediately after her IT programme with African sun Amber residence. "It was an exciting experience for me because I have not been in the hospitality industry before. Communication skill, customer service, negotiations and problem solving skills are some of  the most important skills I learned at WAVE that i currently apply on the job."

Patience would love to "own a restaurant and maybe add a boutique hotel . I love the service industry because I have been in the system and I have the skills but I am still improving. I have the innate desire of caring for people."


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